The job keeps its context
A request stays linked to its site, room and asset as the team assigns work, uses parts, records cost and closes the job.
Track every site, asset, job and compliance deadline.
Requests become work orders, contractor visits and evidence your team can trace. Costs, documents and asset history stay with the right site.
Full access for 30 days. No card required.
- £19 per internal team member
- External requesters and contractors included
- Beta offline field packages
- Human approval for material decisions
Know what's late before the client calls.
The opening view shows SLA risk, overdue work, maintenance due, compliance actions due and contractor reviews due. Select any figure to open the records behind it.
Raq.com Facilities Workspace
Facilities command centre showing open work orders, SLA risk, maintenance due and high-risk records across the estate
Tap the screen to open it full size.
Evidence can be required
Set the photos, readings, certificates, signatures or requester confirmation needed before someone verifies the work.
You can see what changed
Maintenance plans, controlled documents, approvals and asset states retain their previous version and the reason for each change.
The request, job, asset and cost stay connected.
Your team can start with a request and follow the work through scheduling, field evidence, parts, invoices and compliance records. The site history updates as the work happens.
Sites and assets
Record campuses, buildings, rooms and external areas. Each asset keeps its tag, condition, warranty, failure history, meter readings and replacement plan.
Requests and maintenance
Take requests by form, QR code, portal or API, and log emailed requests against the same record. Schedule reactive and planned work, send it to the field and check the result.
Compliance and contractors
Manage inspections, permits, incidents, certificates and remedial work alongside contractor insurance, competence and performance.
Parts, purchasing and cost
See stock on hand, reserved and on order. Link requisitions, purchase orders, invoices, SLA rates and labour cost to the work.
Workplace, energy and projects
Manage bookings, visitors, soft services, utilities, condition surveys, capital plans and project handover against the same estate.
Mobile work and reporting
Technicians can use assigned jobs, asset history, permits, parts and documents on low bandwidth. Reports, exports, APIs and webhooks use the same permissions.
Follow the work from request to evidence.
Each step updates the same job, asset and site history, so the office and field team work from the same record.
Fix and close a fault
Triage the request, apply the SLA, assign the work and show the requester on their tracking link when an authorised person verifies the evidence.
Complete planned maintenance
Use the right maintenance-plan version, competent person, permit and evidence requirements without changing previous visits.
Control contractor work
Check insurance and competence before instruction, then keep quotes, attendance, evidence and performance against the contractor.
Plan an asset replacement
Turn condition findings into an option, budget decision, project and handover record linked back to the asset.
£19 per internal team member.
Every paid user gets the full Facilities Workspace. There is no charge for sites, client organisations, requesters or contractors.
Facilities Workspace
One plan for the people running the service
£19per team member / month
- Full Facilities Workspace
- No site limit or site charge
- No separate manager or operative rate
- External requesters and contractors included
- AI usage included, with one-off top-ups from £10
- 5% off when paid annually
30-day trial with no card required. Prices exclude VAT where applicable.
Capability register
See what is available, bounded or planned.
This page and the application use the same reviewed register. A provider name or roadmap item does not count as a working connection.
- Live
- 3
- Beta
- 3
- Health only
- 1
Workflow
LiveAsset, work-order and compliance control
Sites, assets, maintenance, work orders and evidence use account-scoped governed records.
Process, owner and evidence
- Current process
- Run the supported operator workflow and keep completion evidence with the work record.
- Owner
- Facilities vertical team
- Release gate
- Primary record, permission and completion tests pass.
- Evidence
- Core workspace, operations and access suites pass. Reviewed 1 Aug 2026.
Platform
LiveFacilities REST API
A broad account-scoped API is available for governed facilities records.
Process, owner and evidence
- Current process
- Use scoped API tokens and documented schemas.
- Owner
- Facilities vertical team
- Release gate
- API contract and permission suites pass.
- Evidence
- Facilities API suites cover account isolation and permissions. Reviewed 1 Aug 2026.
Platform
LiveFacilities MCP operations
Facilities exposes the portfolio minimum across list, search, get, create, update, transition and export operations with location scope.
Process, owner and evidence
- Current process
- Use scoped MCP tools; dispatch, completion and verification remain behind the governed state machine and evidence gates.
- Owner
- Agent platform
- Release gate
- Permissions, isolation, guarded transition, safe export and parity tests pass.
- Evidence
- Facilities MCP execution and parity contracts pass. Reviewed 1 Aug 2026.
Field
BetaOffline field packages
Controlled offline data and conflict records are available through the Facilities API without an installable app guarantee.
Process, owner and evidence
- Current process
- Prepare assigned work online, keep the session available and review sync results after reconnecting.
- Owner
- Field platform
- Release gate
- Browser reload, media retry and full field journey proof remain required.
- Evidence
- Offline service behaviour has feature tests. Reviewed 1 Aug 2026.
Field
BetaInstallable technician app
Facilities Workspace can be installed as a scoped standalone app and can retain controlled work packages in an already-open session.
Process, owner and evidence
- Current process
- Install from the workspace, prepare assigned work online and review every sync result after reconnecting. A cold offline reload is not supported.
- Owner
- Field platform
- Release gate
- Cold offline reload, media retry and device-revocation browser proof remain required.
- Evidence
- Scoped manifest and launch behaviour have focused coverage. Reviewed 1 Aug 2026.
Integration
Health onlyERP, IoT and accounting connector health
The product can hold governed connector records and health evidence without claiming provider sync.
Process, owner and evidence
- Current process
- Use health and support references only. No connect, disconnect or provider mutation is exposed.
- Owner
- Integrations team
- Release gate
- Each provider needs credentials, sandbox tests, replay controls and an operator repair path.
- Evidence
- Connector health contracts have API coverage. Reviewed 1 Aug 2026.
Workflow
BetaSaved operator views and rapid triage
Private saved views, column choice, assignment-driven role queues, keyboard navigation, preserved-list quick view and revision-checked bulk work-order changes are available.
Process, owner and evidence
- Current process
- Save personal queues, use J, K and Q for triage, preview bulk changes and record an approver and reason for reopen.
- Owner
- Facilities vertical team
- Release gate
- Measured operator task-time targets remain required before calling the wider Facilities daily experience complete.
- Evidence
- Saved-view isolation, role queues, quick-view support, atomic bulk changes and guarded reopen have focused tests. Reviewed 1 Aug 2026.
Before you start
Is this a CAFM or a CMMS?
Facilities Workspace covers the work normally split between both. Sites, assets, reactive work, planned maintenance, compliance evidence, contractors and costs use the same records.
Who needs a paid licence?
Anyone added as an internal account member is a paid user. Requesters, contractors and clients can use restricted forms, links and portals without a paid licence.
Can one outsourced-FM client see another client’s records?
No. Each query, file, portal, export and assistant request uses the client and location permissions of the person making it. Shared staff or suppliers only see records an authorised role gives them.
Can work be completed offline?
A bounded beta field package, available through the Facilities API, can retain assigned work and queue changes while its authorised session remains available. Staff review sync conflicts after reconnecting. The installable technician app is in beta, and offline reload is not supported.
Does AI make safety or compliance decisions?
No. It can organise evidence, flag a possible gap and prepare a draft with citations. An authorised person approves safety, compliance, financial and contractor decisions.
Can we migrate an existing CAFM or spreadsheet estate?
Yes. We map and validate the data before import, flag duplicates for review and reconcile the result. Raq.com can also take in PDFs, spreadsheets, COBie files and O&M information for review.
Is Raq.com providing legal or statutory guidance?
No. Your competent people remain responsible for requirements and decisions. Licensed content such as SFG20 stays under the customer’s own entitlement, and Raq.com does not sync it.
Start with the sites you already look after.
The plan includes the released compliance and contractor records from the first user. Offline field packages and the installable technician app remain in beta, and connector health is marked health only in the register.
Start Your 30-Day Free TrialReview your current estate data
Send us the details of one site, plus an asset register or maintenance export. We will identify what can be imported and what needs a person to review.